ENGRules
We are happy that you have noticed and are visiting our website www.honeypearl.eu (hereinafter “the website”). The owner of the website is SIA Honey Pearl LD (hereinafter “the Company”), registration No. 44103124269, registered office 6 Ganu Street, Riga, Latvia. If you have any questions regarding the use or terms of this website, please contact us by e-mailing honeypearl@honeypearl.eu. The content of this website is the property of the company and any republishing or use of information must be agreed with the company. All rights reserved.
Wishing you pleasant shopping, Honey Pearl
The order of delivery and payment
The Seller undertakes to sell and to deliver the goods to the Buyer in accordance with the order made on the online store.
The description, content and other explanatory details of the goods are provided for each item individually in the catalogue section next to the item. The Seller informs you that the product information is subject to change without notice.
Items at the online store are made according to individual orders, as well as can be purchased immediately. Information on availability is provided next to each item. The goods are produced in 4-14 business days, depending on the product.
The Buyer can find out the exact delivery time of any item, by contacting the Seller using the contact form or by e-mailing honeypearl@honeypearl.eu.
If the ordered item is unavailable or there are problems with the delivery, the Seller shall inform the Buyer thereof within one working day.
The colours of the products in life may differ from those seen on the internet due to monitor settings.
Item prices are shown separately for each item. The Seller informs you that the prices in the online store are variable and that the Seller may change the prices without notice.
The Buyer has the right to withdraw from the Product purchase within 14 calendar days of receiving the Product by sending a letter of withdrawal to the Seller. The Seller shall send the form of the withdrawal letter to the Buyer by e-mail upon the Buyer’s request.
The Buyer is obliged to return the item to the Seller within 7 days of sending the letter of withdrawal. All costs incurred by returning the item to the Seller shall be borne by the Buyer.
The Buyer may not exercise the right of withdrawal if:
the ordered goods in their nature are non-returnable, have to be used quickly or are perishable;
the ordered goods are made directly for the Buyer according to individual order.
Section 12, part six of the Consumer Rights Protection Law of the Republic of Latvia provides that “the consumer shall be responsible for maintaining the quality and safety of the product during the term of exercising the right of withdrawal.” The Seller reserves the right to deny the Buyer the right of withdrawal or to charge compensation in the event of damage to the Product, neglect when using the Product, failure to follow the instructions or loss of the original packaging or significant damage to the Product packaging.
Ordering the goods
To place an order in the online store, the Buyer selects the items, their size or any of the available variations and adds them to the shopping cart. To approve the order the Buyer must select the option – Order.
The Buyer shall itself be responsible for the correctness of the delivery data.
For the Buyer to make changes in the order, the Buyer must immediately notify the Seller of any changes, using the contact form or by e-mail honeypearl@honeypearl.eu.
When ordering the product, the Buyer confirms that he/she has read the description of the product, which is related to the specific product and is published about the product.
If the Buyer has any questions or concerns about ordering the goods or order details, the Buyer must contact the Seller via the contact form or by email at honeypearl@honeypearl.eu.
Payment for goods
When placing an order, the Buyer receives an invoice with the details of the Company and the transaction details in the email specified in the order.
This invoice is prepared electronically and is valid without a signature.
The Buyer shall make payment for the order via bank transfer.
Commissions (interbank fee, etc.) related to making the transfer to the Seller shall be borne by the Buyer.
The Seller will only start the production of the order, if the Seller has received money for the order in its bank account.
Delivery of the items
The Seller shall deliver the order to the Buyer in accordance with the method of delivery selected by the Buyer.
In urgent cases, if the Buyer requires faster dispatch/delivery, the Buyer must inform the Seller thereof to agree on the possibility of sooner dispatch/delivery.
The delivery costs depend on the type of delivery selected by the Buyer. The available delivery methods are:
- Delivery via OMNIVA parcel machine, price – EUR 2.88-4.88.
- Delivery in the territory of Latvia via the Latvian Post, price – EUR 3.00-6.00.
- Delivery in the territory of the European Union member states via the Latvian Post, price – EUR 5.00-20.00.
- Delivery via OMNIVA parcel machine (Lithuania, Estonia) – EUR 6.99-8.99.
- Receipt at 6 Ganu Street, Riga – free of charge
If the Buyer wishes to receive the order using another delivery method, the Buyer must coordinate it with the Seller.
The Seller shall not be liable for any delay in the delivery of the goods related to the delay of the provider of delivery of services selected by the Buyer.
Privacy
We are responsible for ensuring that your private data (name, surname, delivery address, etc.) is not disclosed to third parties, unless requested so by the law enforcement authorities.
The Seller may request the following personal data for the purposes of processing the order, for accounting and for the organisation of product delivery: name, surname, address, telephone number and e-mail.
The data provided by the Buyer shall be stored on the platform of the website developer, on the Seller’s computer and at the e-mail address honeypearl@honeypearl.eu. Data shall be protected and only accessed using a secure password.
The storage period of the Buyer’s data shall be 5 years.
The Buyer shall have the right to access his/her data, to request the deletion of his/her data, to correct his/her data, to request the termination of data processing, the right to object to data processing, the right to withdraw consent to data processing.
We respect your privacy and will never use your data for any purposes that could restrict your privacy.
If you have any questions, we will be happy to answer them.